What a disappointment Littman Jewelers is to us. We picked out an engagement ring from your White Marsh, Maryland store- loved it!
Loved it even more when we ordered a custom rose gold band. Then a diamond fell out less than a week later. It was returned to us with an obvious flaw. When we took it back again to have the flaw fixed, it still looked awful.
Making matters even worse was the customer service. No communication between us and the store. No calls to let us know when it would be ready to pick up, getting to the store only to be told to wait, the ring not being sized when they said it would, and us constantly having to call to get updates on when ring will ready. Problem after problem after problem.
This is the ring I showed to all my friends and family and to have it come apart, the given back to us looking bad and the having to return it. Is so embarrassing and so sad to both of us.
This totally tainted what should have been one of our best and most special moments. Utterly and thoroughly disappointed with the quality of jewelry, quality of so-called “master jeweler” and all around bad customer experience.
Product or Service Mentioned: Littman Jewelers Ring.