Littman Jewelers Reviews
Littman Jewelers Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Littman Jewelers has a 1.6 star rating from 29 reviews and overall customer sentiment is negative; Littman Jewelers reviews show widespread dissatisfaction with warranties and service.
Key Takeaways for Future Customers
- Do research other jewelry stores before buying and compare warranties.
- Expect store closures and possible mail-in repair requirements for lifetime care plans.
- Document purchases and inspections carefully to defend warranty claims.
Negative Feedback / Risk Areas
- Recurring customer complaints about warranty not honored and useless lifetime warranty.
- Reports of lost or damaged items, poor repairs, and delayed refunds or responses.
- Poor customer service and rude staff causing escalation of issues.
Positive Feedback
Some customers note good merchandise and helpful sales clerks in isolated cases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Littman Jewelers has a 1.6 star rating from 29 reviews and overall customer sentiment is negative; Littman Jewelers reviews show widespread dissatisfaction with warranties and service.
Key Takeaways for Future Customers
- Do research other jewelry stores before buying and compare warranties.
- Expect store closures and possible mail-in repair requirements for lifetime care plans.
- Document purchases and inspections carefully to defend warranty claims.
Negative Feedback / Risk Areas
- Recurring customer complaints about warranty not honored and useless lifetime warranty.
- Reports of lost or damaged items, poor repairs, and delayed refunds or responses.
- Poor customer service and rude staff causing escalation of issues.
Positive Feedback
Some customers note good merchandise and helpful sales clerks in isolated cases.
Media from reviews
Pittsburgh, Pennsylvania
Need service
- - Can't find anyone to service my ring.
- - Managed to reach Fred Myers.
- - Sent the ring with the provided label.
- - The email I received was said to be bogus.
Cant find anyone to service my ring. Finally got ahold of Fred Myers.
Sent ring in with label provided and tried to answer the email that was sent to me and was advised that its a bogus email. I am livid.
Stratham, New Hampshire
Still waiting for answer on my replacement for 155**** heart pendant with black diamond and. Silver accent. So they have ones with. Regular diamond can I have black or onyx stones.
Hope I can get better answers than we don't have that one and walk away so. Went on line with warranty information so. Hopefully since chain broke I can get pendent and chain
User's recommendation: Get 2 of everything. Just in case the warranty. Don't help. And u I cannot drive from Durham ct to Danbury just to get it check out wish. I had closer store.
Orlando, Florida
Have stones loose in wedding ring. Stores all closed. No notification. Have warranty.
Have stones loose in wedding rings. Forced to purchase new rings after 10 yrs.
Stores all closed.
No notifications. Have useless warranty.
- Was local and pleasant
- No longer in business
- Nasty phone people
- Making me pay for shipping to fix rings
Preferred solution: Rings fixed with out extra cost to me. Forced to purchase another set another company because can’t get mine fixed. Also being told can’t find proof of purchase. Over 10 yrs old. Said even w warranty too old. Not valid.
User's recommendation: Don’t use them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo submit payment in order to receive my items that were sent in for cleaning and inspection.
I truly want to resolve this situation. Case #6308****
Janice Crawford
410-263-**** (home)
443-832-**** (mobile)
Preferred solution: Deliver product or service ordered
Sayre, Pennsylvania
Jewerly value
- - They purchased a ring and upgraded it to a 2k ring.
- - They received the wrong upgrade receipt and need the correct upgrade receipt.
Yes purchased a ring. Kevin lowman.
They sent me the original purchase. I upgraded the ring to a 2k ring. They sent me the wrong reciept. I need the upgrade reciept
Not sure who it would be under but i janelle craft purchased the remainig balance to upgrade to the next one up.
But original purchase was kevin lowman/ and or john craft. Not sure if my dad john craft was the co signer
Janelle craft 607731****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpset
- - Ring bought at Littman, Berkshire Mall, with lifetime warranty.
- - Service center closed; the only nearby one is about 1hr 35mins away.
My fiancé purchased my ring through littman at the berkshire mall i had a lifetime warranty plan but cant even service my ring cause they closed awhile back and closed one is like 1hr and 35 mins away. What happens in this situation? This is unfair to customers who have busy schedules
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund my warranty
My wedding bands are discolored their supposed to be white gold they are only 3 years old. This is terrible I believe I've been ripped off
- Sales lady was nice
- Rings arent real white gold
Preferred solution: Full refund
White gold needs to be dipped in rhodium. It will yellow over time because the rhodium plating is wearing off. Hope this helps.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken jewelry and no store in Pa
- - Two rings: one lost a stone, other broke.
- - Warranty unresponsive; no stores nearby.
- - Card closed for lower score; bureaus show higher scores.
I purchased 2 rings and 1 of them lost a stone and the other the entire top of the ring with the diamond in it broke off. There are no stores near me and when I call the lifetime warranty department that I paid extra money to have there is no answer.
They also closed my credit card stating my credit score was lower than when I got the card but after checking all credit bureau they were wrong as I thought.
My credit scores are all higher than they were when I applied for their credit card. I wish I never purchased anything from them.
Preferred solution: Let the company propose a solution
User's recommendation: Don't deal with them wherever you live.
You have to mail in your jewelry to have it checked. You go online and fill out the inspection report.
They send you a pre paid Fed Ex label and it takes like 3 weeks to get it back. You must sign for the package when it is returned to you so keep that in mind. I have sent all my jewelry in a few times I'm scared it will get lost, but no problems so far.
You only have to do this once a year. 866-542-**** is the number to call and they will help you.
Terrible terrible company
- - Store was closing; ring purchased without a warranty.
- - Littman won't help due to no warranty; receipts exist for purchases and replacements.
The store by us was closing so I purchased a ring without a warranty. Had the ring for 3 months and have lost 7 stones already in total.
Have spent over $400 replacing..littman will not do anything because of no warranty. I have the receipt that it was purchased there and everything but because I don't have a warranty they won't do anything.
I also have all my receipts from all of The Times I had the stones replaced.. No wonder why they are going out of business.
- Wide selection
- Have zero ethics
- Service
- Quality nor their not standing behind their own policy
Preferred solution: A replacement
Cherry Hill, New Jersey
Question
Littman closed every store New Jersey and just made it difficult to do in-store shopping without having to drive an hour and a half after so many years of being loyal customer
Washington, Virginia
Horrible customer service
- - Littman Jewelers closed in PA/NJ; service has been poor.
- - We must travel to Delaware for cleanings; a lost diamond wasn’t recorded with lifetime care.
Ever since several Littman Jewelers closed with the Pennsylvania and New Jersey areas, my family and I have only experienced terrible customer service. My husband and I have purchased all of our fine jewelry and diamonds at Littmans for years now and in purchasing we always get the lifetime care plan for them.
So now, we have to travel to Delaware to the Christiana Mall, which is a hour or more away, to have our jewelry cleaned and/or polished; second, the Mall opens at 10:00 everyday but Littmans doesn't open until 11:00, (which makes no sense to me at all) and third customer service at this store is horrible. They are rude and have no regard for the customer. I lost a diamond out of one of my rings and when my husband went to have it repaired, he was told that they have no record of it having the lifetime care plan. As I mentioned earlier, we always purchase the plan for our jewelry.
I'm very displeased with Littmans in Delaware and I have no intention of ever purchasing any more jewelry from this organization. Customer service with a little kindness really does go a long way!
- Great products
- Good merchandise
- Horrible customer service
User's recommendation: Research other jewerly store
What did the jeweler say when you showed him proof of purchase of item along with proof of purchase of lifetime warranty?
Walkersville, Maryland
Unhappy Customer
- - Walk-in Littman's stores are closing; online only.
- - Warranty jewelry must be mailed to Littman's via USPS.
- - Customer won't mail wedding rings.
Went in to have my rings cleaned.
Just wanted to put it out there for all customers. If you did not know, we were informed that all walk-in stores are now closing and Littman's is going to be online only.
What does this mean to you the consumer?
According to the sales rep - anytime you need to have your jewelry that has a warranty through Littman's will now have to MAILED to them through the US Postal Service.
This is a bunch of crock. There is no way I will mail mine or my husbands wedding rings through the mail.
User's recommendation: DO NOT PURCHASE anything you don't want to put in the mail
I have sent all of my jewelry in several times and never had an issue. It gets sent through Fed Ex.
I am scared every time, but the only way to keep up your warranty in case something happens. I get it though it is crazy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Big Flats, New York
Loss of local store
- - Bought Littman rings and earrings with a lifetime guarantee.
- - Store closed; repairs unavailable; nearest shop 100+ miles away.
I have, over the years, purchased several thousands of dollars of Littman diamond rings and earrings with the lifetime guarantee. Several times I have lost diamonds in the rings which were replaced because of the lifetime guarantee.
However my local store closed so I no longer have anywhere to take my rings for repair. The closest store is over 100 miles away. I have two rings that have lost diamonds and I have no way to utilize my purchase of the lifetime guarantee. I am thoroughly disgusted to say the least.
The Horseheads store was only 10 miles away and the staff was stellar. I frequented the store not only for myself but bought many, many gifts there for family and friends.
I was a valued customer and was always treated as such. You sure made a poor decision when you closed that store.
- Great staff
- Good merchandise
- Great products
Preferred solution: I would like my lifetime guarantee of lost diamonds replacement honored.
User's recommendation: Don’t bother because they might close making your guarantee worthless.
FYI - I was notified over the weekend that all walk in stores are closing. To have your jewelry with a warranty through them - you will need to mail it to them. They will insure it if lost - but that is NOT good enough for me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReset went wrong! They chipped my diamond
- - Original had excellent cut/color and one feather flaw.
- - Reset chipped the stone; replacement Si1 has many inclusions and is subpar.
I have called numerous times since this happened. Opened cases for resolution, no resolution.
I went in for a reset. The diamond I came in with was an excellent cut, color and one feather flaw on the side. Well the person doing the reset put the prong and set on the flaw causing a chip. I was extremely upset.
I wanted my appraisal done prior to reset but was told they would do it after. Now that my stone was chipped they gave me a diamond bit I researched the stone etc and found the specs on it.
Si1 with MANY inclusions and listed a good cut. This is sub par compared to my stone.
- Have zero ethics
- Misrepresentation
- Mislead unhappy at the moment
Preferred solution: Full refund
User's recommendation: Do not under any circumstances go there. They are u ethical.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI had an issue with a reset. They cracked my diamond and gave me one that was not the same quality as a replacement
- - Diamond was high quality with excellent cut and color; one flaw.
- - Prong on flaw cracked; new stone not same quality; no resolution.
I went in for a reset. I wanted my diamond appraised as I already knew it was high quality, excellent cut, color with one small flaw.
The person resetting the stone pit the prong on the flaw, and it cracked. I was given another stone to make things right. They didnt give me the same quality. I cried so much as this was a special ring.
I asked for my diamond back, and they said they needed to send it to the main office. Sure, they will recut and have a flawless stone. I have made numerous calls and cases open. Still no resolution.
I even emailed the CEO.
Nothing. My advice, do not go near Littman .
User's recommendation: Don’t trust them! Even for a reset.
Guilderland, New York
Poor customer service from most of the staff.
Cassandra in the Albany, NY Littmans Jewelers location is rude and and obviously does not care if she causes the company to lose customers. I wanted to have my rings inspected and was asked for paperwork.
I didnt have any paperwork with me because I didnt expect to be at the mall that day. I was told I couldnt have my rings inspected without it. I told her this was the first time since the rings were purchased that Ive ever been told I need to have paperwork.
I was told to come back when I have the paperwork. Well, I will continue to have my rings serviced there, as we paid the extra money to have them repaired or stones replaced if they fall out, but we will not make any additional purchases from this store, or this company in general.
- Sales person needs training of manners
About
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Littman Jewelers is a subsidiary of Fred Meyer Jewelers Inc, the 3rd largest Jewelry chain in the United States. Littman Jewelers became a part of Fred Meyer Jewelers Inc. in 1998. The company operates more than 396 Jewelry retail locations throughout 35 states under the banners of Littman Jewelers, Barclay Jewelers, and Fred Meyer Jewelers. The company offers anniversary rings, engagement rings, sets, wedding bands, wedding sets and more. Customers can find a great choice of watches for men and women: Bulova Accutron, Bulova, Citizen, ESQ by Movado, James Michael, Longines, Movadom, Pulsar etc. Littman Jewelers also offers such items as accessories, anklets, bracelets, cameos, charms, slides and lockets, earrings, pendants , necklaces and more.
Littman Jewelers is ranked 404 out of 3751 in Jewelry and Accessories category
USA
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You have to mail in your jewelry to have it checked. You go online and fill out the inspection report.
They send you a pre paid Fed Ex label and it takes like 3 weeks to get it back. You must sign for the package when it is returned to you so keep that in mind. I have sent all my jewelry in a few times I'm scared it will get lost, but no problems so far.
You only have to do this once a year. 866-542-**** is the number to call and they will help you.