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Worst retail experience EVER. Where do I begin...On 8/19 my husband of one year decided to give me a ring upgrade, I was so excited because it was unexpected and I know he really loves me.

Off to Littmans we go. We were eagerly greeted by a sales associate and I found this gorgeous 1 carat ring. It had to be sized and would take a week to complete. On 8/26, I bounce on over to the mall so excited to pick my ring up.

The same sales rep was there; when I looked at the ring up close...one of the side diamonds was missing. WHAT? He tells me he's sorry, he doesn't know how that happened and will have it fixed, but now it won't be ready until 8/31. OK (My patience is being tried, but it's all good).

On 8/29 I get a phone call from the same sales rep, he proceeds to tell me that it will be an extra day; so now your talking pick-up on 9/1. Today, go to pick up my ring and a new sales

Rep tells me they can't find it. ARE YOU KIDDING ME! Wait...it gets better.

Since I only had a gift receipt and did not have my husbands charge card, I had to go home and get him to get a refund. Another sales rep says that's she wants me to be happy and that I should pick out another ring, FOR WHAT? If they lost my first ring, why the h*** would I get another one which would also have to be sized. I'm so distraught, they have taken what's was supposed to be a beautiful gesture of love and turn it into a nightmare.

I will never set foot in there again and you shouldn't either. When my husband said we might check out Zales, the rep says, "they have bad reviews online". WOW!

After they completely *** up my experience, they have the nerve to diss their competitors. Classy

Reason of review: Bad quality.

Location: Philadelphia, Pennsylvania

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