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My wife and I go to Littman Jewelers in Hamilton Mall in New Jersey because she lost a diamond out of her ring we had it inspected in April could not find the inspection report that they gave us but they had it on record and we are told that we still have to pay the full price for the ring to be repaired which I think is totally wrong... all the other jewelry store is that I know of keep records They don't leave it up to their customers to keep the records I will never shop in any littmans ever again

Reason of review: Poor customer service.

Location: Tuckerton, New Jersey

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Guest

IDIOTSSSSS. the april/oct diamond bond is a FREE service they offee...go to any real jewelry store after losing a diamond amd see how willing they will be to replace a stone for free...lol...anyways, no littman jewler stores keep the diamond bond on file, its YOUR responsiblity to keep the paper as proof. im amazed at the fact you people think they shouldhave all of your paperwork on file so you just have to be responsible for nothimg

Guest

Wow I didn't know amy jewelry store replaces diamonds if you lose the diamond? So someone could take the diamond out, keep it and than claim it was lost?

If I went into an upscale jewelry store like Bernie Robbins or Jay Roberts claiming I lost my diamond and I want it replaced, they would laugh. I guess I'll read all the literature and listen to the salesperson, at the time of purchase, if I ever do consider buying a diamond from there.

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