Littman Jewelers

Ever since several Littman Jewelers closed with the Pennsylvania and New Jersey areas, my family and I have only experienced terrible customer service. My husband and I have purchased all of our fine jewelry and diamonds at Littmans for years now and in purchasing we always get the lifetime care plan for them.

So now, we have to travel to Delaware to the Christiana Mall, which is a hour or more away, to have our jewelry cleaned and/or polished; second, the Mall opens at 10:00 everyday but Littmans doesn't open until 11:00, (which makes no sense to me at all) and third customer service at this store is horrible. They are rude and have no regard for the customer. I lost a diamond out of one of my rings and when my husband went to have it repaired, he was told that they have no record of it having the lifetime care plan. As I mentioned earlier, we always purchase the plan for our jewelry.

I'm very displeased with Littmans in Delaware and I have no intention of ever purchasing any more jewelry from this organization. Customer service with a little kindness really does go a long way!

I have, over the years, purchased several thousands of dollars of Littman diamond rings and earrings with the lifetime guarantee. Several times I have lost diamonds in the rings which were replaced because of the lifetime guarantee.

However my local store closed so I no longer have anywhere to take my rings for repair. The closest store is over 100 miles away. I have two rings that have lost diamonds and I have no way to utilize my purchase of the lifetime guarantee. I am thoroughly disgusted to say the least.

The Horseheads store was only 10 miles away and the staff was stellar. I frequented the store not only for myself but bought many, many gifts there for family and friends.

I was a valued customer and was always treated as such. You sure made a poor decision when you closed that store.

Cassandra in the Albany, NY Littmans Jewelers location is rude and and obviously does not care if she causes the company to lose customers. I wanted to have my rings inspected and was asked for paperwork.

I didnt have any paperwork with me because I didnt expect to be at the mall that day. I was told I couldnt have my rings inspected without it. I told her this was the first time since the rings were purchased that Ive ever been told I need to have paperwork.

I was told to come back when I have the paperwork. Well, I will continue to have my rings serviced there, as we paid the extra money to have them repaired or stones replaced if they fall out, but we will not make any additional purchases from this store, or this company in general.